Privacy Policy

1. Introduction

Runs For You LLC (“RunsForYou,” “we,” “us,” or “our”) provides lead generation and appointment-setting services to home-improvement businesses. This Privacy Policy explains what information we collect, how we use and share it, and how long we keep it when you visit our website (https://runsforyou.com), buy our services, or are a homeowner we connect with one of our clients.

Our services are sold to businesses for business use, not to consumers for personal, family, or household use. Purchases are also governed by our Terms of Service and Refund Policy.

2. Information We Collect

Information you give us: When you contact us, book a call, or buy our services, we collect your name, business name, email address, phone number, service area, the services you offer, and anything you include in your messages.

Order and payment information: We keep records of what you buy, the price, and the date. Payments are processed by Stripe. We do not receive or store your full card number. Stripe may share limited details with us, such as your name, email address, card brand, the last four digits of your card, and whether the payment succeeded.

Records of your agreement to our terms: When you pay, our checkout records that you accepted our Terms of Service and Refund Policy, along with the date, the time, and technical details such as your IP address and device information.

Delivery records: We keep copies of the leads and appointment details we send you, with the date and time each was sent and, where our systems record it, when it was opened or accessed.

Communications: We keep the emails and text messages you exchange with us and logs of our calls. We may record calls for quality, training, and record-keeping. When a call is recorded, we tell you at the start of the call.

Automatically collected information: When you visit our website, we may collect your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other usage data through cookies and similar technologies.

Homeowner information: To provide our services, we collect information about homeowners who are interested in home-improvement projects, such as name, phone number, email address, property address, project details, and appointment times. We get this information when homeowners respond to our advertising, fill out our forms, or speak with our team, and from publicly available sources such as property records.

3. How We Use Information

• To provide our services, including finding, checking, and delivering leads and appointments.
• To process payments and send receipts and order confirmations.
• To communicate with you about your orders and our services. You can opt out of marketing messages at any time.
• To keep accurate records of orders, agreement to our terms, deliveries, and communications.
• To prevent fraud, respond to payment disputes and chargebacks, and enforce our Terms of Service and Refund Policy.
• To improve our website and services, and to comply with the law.

4. How We Share Information

We do not sell the personal information of our website visitors or clients. We share information only as described below.

With the contractor a homeowner is matched with: We share a homeowner's information with the contractor client we match them with for their project. Our clients pay us for this service.

With payment companies and banks: We share order, payment, terms-acceptance, delivery, and communication records with our payment processor (Stripe), card networks, and card-issuing banks to process payments, prevent fraud, and respond to disputes and chargebacks.

With service providers: We share information with companies that help us run our business, such as email, phone and text messaging, hosting, analytics, and advertising providers.

For legal reasons: We may disclose information if the law requires it, or when needed to establish, exercise, or defend legal claims, including payment disputes.

Business transfers: If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

5. How Long We Keep Information

We keep order, payment, terms-acceptance, delivery, and communication records for at least 24 months after your last purchase, and longer if needed to resolve a dispute, meet legal requirements, or enforce our agreements. We keep other information only as long as we need it for the purposes described in this policy.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website may use cookies, pixel tags, and similar technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

8. Third-Party Links

Our website may link to third-party websites or services. We are not responsible for their privacy practices or content, and we encourage you to review their privacy policies.

9. Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain uses of it. To make a request, email us at hello@runsforyou.com. We will respond within the time required by applicable law.

Homeowners: If you no longer want to be contacted about a project, or you want us to delete your information, email us at hello@runsforyou.com. We will stop sharing your information with new contractors and confirm what we have deleted.

We may keep information we are required to keep by law, or that we need to resolve disputes, prevent fraud, or enforce our agreements.

10. Children's Privacy

Our website and services are not directed to anyone under 18, and we do not knowingly collect personal information from children. If we learn that we have, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it last changed, and changes apply from that date forward.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

Runs For You LLC
Email: hello@runsforyou.com