Refund Policy

1. Summary

• All sales are final. Payments are non-refundable, with one exception: leads we are unable to deliver (Section 7).
• Bad leads are replaced, not refunded. If a lead meets our replacement criteria, we replace it free of charge (Section 4).
• No guaranteed results. We do not guarantee that any homeowner will hire you.
• Contact us first. If you have a concern, email hello@runsforyou.com. We reply within 2 business days.

2. What You Are Buying

Each order is for the number of leads, type of project, and service area stated at checkout or in your written order confirmation. Each lead includes the homeowner's contact details and project information and, where stated in your order, a booked appointment.

Delivery: Leads are delivered by email to the address you give us when you order, or through your client account if we provide one. A lead is delivered when we send it. Please add hello@runsforyou.com to your contacts and check your spam folder.

Business use: Our services are sold to businesses for business use, not to consumers for personal, family, or household use.

Results: We do not guarantee that any homeowner will hire you, sign a contract, or complete a project. Results depend on your market, pricing, and sales process.

3. All Sales Are Final

Leads are digital information that cannot be returned once delivered. For that reason, all payments are final and non-refundable, including:

• Trial packages and lead packages.
• Leads that have been delivered.
• Setup, onboarding, and campaign-build fees once work has started.
• The current billing period of a month-to-month service once leads have been delivered or campaigns are active.

We do not issue refunds for a change of mind, for leads you did not contact, for appointments you did not attend, or because a homeowner decided not to hire you.

4. Lead Replacement Guarantee

We replace a lead free of charge if it meets any of these criteria:

• Invalid contact information: the phone number is disconnected, wrong, or consistently unreachable after multiple documented contact attempts.
• Outside your service area: the property is outside the service area or ZIP codes stated in your order.
• Wrong project type: the project is not a type of work stated in your order.
• Not a homeowner: the contact does not own the property (for example, a renter), the property is commercial, or the submission is fraudulent.
• Duplicate: we delivered the same homeowner to you more than once in the same order or campaign period.
• No intent: the homeowner denies requesting information and has no interest in a quote.

Replacement is your sole and exclusive remedy for any lead quality issue. We do not issue refunds or credits instead of replacements.

5. How to Request a Replacement

Email hello@runsforyou.com within 7 business days of the date the lead was delivered. Include the homeowner name on the lead, the reason for your request, and supporting evidence such as call logs, texts, or emails showing your contact attempts. We review every request and reply within 2 business days. Approved replacements are delivered the same way as your original leads.

6. Leads Not Eligible for Replacement

• The homeowner was interested but decided not to go ahead after speaking with you.
• The lead was not contacted within 24 hours of delivery.
• The homeowner is comparing quotes from several contractors.
• The homeowner postponed the project.
• The request is based only on an opinion of lead quality, without documented evidence.
• The request was made more than 7 business days after delivery.

7. Leads We Cannot Deliver

If we are unable to deliver some of the leads you paid for, we will keep working to deliver them. If any remain undelivered 30 days after your order, you may choose to receive them later or to get a refund for the undelivered leads only, at the per-lead price you paid. This is the only situation in which we issue refunds.

8. Month-to-Month Services

You can cancel a month-to-month service at any time by emailing hello@runsforyou.com before your next billing date. Cancelling stops future charges. It does not refund the current billing period once leads have been delivered or campaigns are active.

9. Contact Us Before Disputing a Charge

If you have a concern about a charge, please email hello@runsforyou.com before contacting your bank or card issuer. We reply within 2 business days and will resolve eligible issues under this policy. A chargeback does not replace the process in this policy.

If a payment is disputed, we will provide our records, including your acceptance of this policy, delivery records, and our communications with you, to our payment processor and your card issuer, as described in our Privacy Policy. We may pause further deliveries on your account while a dispute is open.

10. Your Agreement to This Policy

By completing a purchase, including by ticking the box to accept our terms at checkout, you agree to this Refund Policy and our Terms of Service. This policy is part of our Terms of Service. Nothing in this policy limits any rights you have under laws that cannot be waived by agreement.

11. Changes to This Policy

We may update this policy from time to time. The version in effect when you placed your order applies to that order, and changes apply to orders placed after the “Last updated” date above. We will email existing month-to-month clients about material changes before they take effect.

12. Contact Us

For replacement requests or questions about this policy, contact us at:

Runs For You LLC
Email: hello@runsforyou.com